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From IT Management to Compliance: How Pacific IT Support Elevates SMBs

To keep a business running smoothly you need to be vigilant over a lot of moving parts. One key area is IT. The Maui Chamber of Commerce‘s radio program, Business Matters, hosted by Pamela Tumpap, featured an insightful interview with Erik McFrazier, Business Consultant and CEO of Pacific IT Support about the essential services provided by his team, the critical importance of cybersecurity, and how compliance can propel businesses to new heights.

Pacific IT Support specializes in offering outsourced IT services tailored to the needs of small and medium-sized businesses. As Erik McFrazier explained, their services encompass a wide range of IT solutions, including security, helpdesk support, project implementation, IT strategy, and data backup solutions. This comprehensive approach ensures that businesses have access to the IT support they need to operate efficiently and securely.

Read also: Outsourcing IT in 2025: A Guide for Business Owners

The goal of Pacific IT is to be the trusted technology team for community-minded organizations, solving their business pain points. With a responsive, proactive, and client-first approach, the company serves Maui, Whatcom counties, and organizations across the country, providing holistic IT services that empower businesses to thrive in the digital age.

In today’s digital landscape, cybersecurity is more crucial than ever. McFrazier emphasized the constant threat of cyberattacks, including sophisticated phishing attempts and system breaches. He noted that even highly trained cybersecurity professionals can be deceived by these advanced tactics.

“You really need to have multi-layer defense to make sure that your systems are going to be truly protected”, said McFrazier, highlighting the importance of being prepared for potential breaches, as nearly every business will face such challenges at some point.

One of the standout services offered by Pacific IT Support is Microsoft 365 management. McFrazier highlighted the extensive capabilities of Microsoft 365 beyond just email and office applications like Word and Excel. The platform includes a vast ecosystem of tools that can automate business processes, enhance security, and monitor data for fraudulent activities.

Read also: Essential Settings to Maximize Your Microsoft 365 Experience 

“Most business owners don’t have the time, expertise, or desire to dive deep into their Microsoft account to understand all these nuances. That’s where we help businesses: to secure their data and learn the resources available to them,” McFrazier noted.

Pacific IT Support helps businesses unlock the full potential of Microsoft 365, ensuring they utilize all available resources to their advantage.

Pacific IT Support operates on a Managed IT Services model, partnering with businesses to manage their IT support needs comprehensively, offering also IT project implementation for both managed and non-managed clients. Whether it’s migrating to Microsoft 365, setting up IT infrastructure, or cleaning up old equipment, Pacific IT Support handles a wide array of technology-related tasks.

“We do infrastructure implementation: setting up server racks, switches, and firewalls—anything that goes along with your IT hardware infrastructure,” explained McFrazier. He added that their extensive network of partners across the country allows them to refer clients to other specialists as well.

Compliance is another critical area where Pacific IT Support excels. McFrazier explained that compliance involves adhering to various security standards required by large entities and government agencies.

Read also: Understanding Regulatory Compliance for Businesses

For many businesses, compliance is a requirement, but for others, it also opens doors to new opportunities, “because they can say not only can we do the work for you, but our systems are also secure and here’s all the documentation to prove it and that’s something we really enjoy helping businesses with”.

By helping clients document their security practices and providing evidence of compliance, Pacific IT Support enables businesses to meet these standards. This not only fulfills regulatory requirements but also opens doors to new opportunities, allowing businesses to work with larger entities and demonstrate their commitment to security.

Robust cybersecurity measures, data backups, IT strategies, and compliance are essential pillars for a business to run smoothly. A reliable IT partner can help you achieve your business goals and open doors to new opportunities.

Pacific IT Support empowers businesses to operate securely and efficiently, paving the way for growth and success.

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