7 KPIs Ensure Your IT Is An Investment And Not An Expense (Guide)
How to ensure your business’s spend on IT is an investment and never an expense.
No matter what kind of business you have, technology sits at the center of it. Going into the future, technology is going to become more and more important to you and your business.
Big business thinkers view IT as a long-term investment. They understand the relation between short term impact to cash flow vs. the long term benefits of business growth, increased productivity, a happy team, and most importantly, happy customers.
You can’t manage what you can’t measure so let’s dive into the 7 technology KPIs or Key Performance Indicators – that you could use to ensure you’re getting your return on investment.
The 7 KPIs for ROI from IT
- Budgeted IT spend vs Actual spend
- Percentage of infrastructure projects delivered on time, to budget and spec
- Average time to solve a problem
- Uptime vs planned/unexpected downtime
- Recovery Point Objective (RPO) and Recovery Time Objective (RTO)
- Mean Time Between Failures (MTBF)
- Mean Time To Recovery (MTTR)
To get your Return on Investment (ROI) there are several Key Performance Indicators (KPIs) to track. Our new guide explains the 7 KPIs above in detail.
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